Why engage with us
Our team can support any organisation experiencing significant cyber security incident that:
- may be of national significance or national interest and
- will benefit from coordination for consequence management.
This includes incidents with impacts on critical infrastructure or government assets or data. This may be across multiple sectors or jurisdictions and have potential to cause significant harm to:
- individuals
- businesses
- critical infrastructure.
When to engage with us
We encourage organisations to engage us as soon as possible. You may reach out even if you are unsure, or do not have all the information yet. Contacting the NOCS does not commit you to ongoing engagement regarding the incident.
We understand that it can often take time to understand the scope of a cyber security incident’s impact. Early engagement helps us assess your incident. It allows us to take immediate steps to prepare for any consequence management coordination and provide you with advice specific to your incident. We may also refer you to more appropriate avenues within government, depending on the situation.
Why engagement with us is critical
Our focus is on timely and efficient information sharing and engagement. This will allow your incident and crisis management teams to focus on other aspects of your response. We can do this by:
- providing a central contact point for government engagement
- providing specific contact points across the Australian Government and state and territory governments as required
- reducing the volume of stakeholder engagements you need to attend
- helping you understand the roles and remits between government departments and agencies
- coordinating requests for information to allow you to consider and respond to a range of questions from many stakeholders
- guiding you through the response process to help sequence your response activities
- leveraging our extensive networks to link you with government and industry stakeholders.
We will also seek your feedback following our coordination and consequence management efforts. This will help improve government’s ability to support impacted organisations in the future.
How we support your public communications
We work with you to manage a coordinated public communications approach to ensure alignment of any messaging throughout the incident response. Any active public communications from government may involve the Coordinator or the Minister for Cyber Security.
Business-specific messaging on the impacts of the incident is the responsibility of your organisation. How you will support affected organisations or individuals is also the responsibility of your organisation. We will work with you to ensure alignment between government and your organisation’s public communications.